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Exchanges & Returns

Contact Urban Carry Holsters

Contact Form:. TEXT: 888-661-5579. CALL: 888-661-5579 *. *Please leave a voicemail if one of our agents is unable to get to the phone. *Email or Text is also highly recommended. Support Email:. [email protected]. Hours of Operation. Mon

Urban Carry - Exchange

We do believe you will be thrilled with our products but we understand that sometimes a product may not be what you expected it to be or that you may need to exchange it for a different size / color. 0-60 Days from Date of Order. You may exchange you

Manufacturer's Warranty

At Urban Carry Holsters, we take great pride in making each of our holsters, belts and purses by hand and strive to make the best products available on the market today. If you are encountering an issue with loose stitching, a popped rivet, a broken

Order Correction, Wrong Size / Color Ordered

Please contact us directly by phone, text or CHAT to assist you with any order changes. Please note, we do our best to get your order shipped as soon as possible.  With the use of a fulfillment warehouse, we ship around the clock 24/7/365.  When you

I Have Not Received my Refund

Please allow us 5 business days upon receipt on your package to issue a refund.  Returns are received at a sorting facility at our fulfillment warehouse and take time to be checked in. When issuing a refund we will email you a CREDIT MEMO reflecting

How Do I Return or Exchange My Order?

A Return Merchandise Authorization (RMA) is REQUIRED for all returns and exchanges.  No exceptions!!!    If you elect to return the item with your own postage or label, it is REQUIRED to provide Urban Carry with the tracking number. You must ship it